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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 18 of 18
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Best Practices for Remote Support and Services by Citrix Online - GotoAssist
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems
March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc.
June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc.
June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Started: Database Security and Auditing Techniques by Guardium
December 2008 - (Free Research) Download this book, authored by database security expert and Guardium CTO Ron Bennatan, Ph. D., which contains hundreds of practical tips and examples for protecting sensitive information and passing audits smoothly.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Drive Business Efficiency with a Green Mind by IBM
October 2008 - (Free Research) See how IBM can help your company implement electronic forms and Web 2.0 portal solutions to reduce paper use and automate processes for money, energy and time savings.
(WHITE PAPER) GO TO WHITE PAPER

The Business Advantages and Requirements of Actionable Search by IBM
April 2008 - (Free Research) IBM’s OmniFind™ Enterprise Edition is posed as a candidate solution, addressing the requirements for enterprise integration, usability, and security.
(WHITE PAPER) GO TO WHITE PAPER

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions
April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying Deployment, Security and Management of DNS/DHCP Services: IPControl™ Sapphire DNS/DHCP Appliances by BT INS
July 2008 - (Free Research) This white paper will offer approaches to streamlining efforts to keep IP networks up and running for critical DHCP and DNS services, then discuss the IPControl Sapphire appliances, which achieve the next level in protecting DHCP and DNS services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grid Computing White Paper: Oracle Grid Solutions for the Next-Generation Data Center by Oracle Corporation
November 2008 - (Free Research) This Oracle white paper describes how businesses of all sizes worldwide are using Grid best practices to modernize their IT operations and increase efficiency, availability, performance, and operational agility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle SOA Suite and Enterprise Portals by Oracle Corporation
November 2008 - (Free Research) This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Producing On Demand Video for the Web by Akamai Technologies
March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Improvements You Can Make Right Now to Enhance Your Customers' Experience by Cisco Systems, Inc.
October 2008 - (Free Research) This document explains the three steps you can take to help ensure a positive Web experience for your customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling On-demand Content through Interactive Content Management by EMC Corporation
May 2008 - (Free Research) With end-users creating more rich content in the enterprise and the increased demand for interactivity, interactive content management is fast becoming a “must-have” for organizations big and small.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software + Services in the Microsoft World by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) What does the term “S+S” really mean? The first “S” stands for software, of course, but the second “S” also really stands for software, all that changes is where that software runs and who runs it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Enabling Social Enterprise Collaboration by MindTouch
September 2008 - (Free Research) MindTouch Deki, a next-generation social enterprise collaboration platform, is the most sophisticated wiki collaboration platform on the market and enables the most comprehensive enterprise-level collaboration.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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