Problem Ticket Management Software, Hardware, Services and Research Papers

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Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

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Taking the Guesswork out of ITIL by Netuitive, Inc.

October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.

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ITIL Now - A Stepped Approach by Numara Software

April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.

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Numara® Track-It! 8 Overview Webinar by Numara Software

March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.

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How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA

October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.

(WHITE PAPER)

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The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company

April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.

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