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School Bus Operator Drives Competitive Advantage with Blackberry Solution by BlackBerry February 25, 2009 - (Free Research) Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Ensuring The Availability of Blackberry Enterprise Server by Double-Take Software October 16, 2009 - (Free Research) In order to implement a plan for protecting and backing up BlackBerry handhelds, it's important to understand how the Blackberry Enterprise Server solution works within an existing email environment. This paper gives a quick lessong to that end, then concentrates on ensuring the availability of the Blackberry Enterprise Server (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM, RIM Plan to Introduce New Lotus Features and Developer Tools on the Blackberry Platform by BlackBerry February 25, 2009 - (Free Research) This release explains RIM's new Lotus collaboration features and developer tools on the BlackBerry® platform that will enable greater access to live expertise and collective intelligence through BlackBerry® smartphones. (PRESS RELEASE) VIEW ABSTRACT | GO TO

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Blackberry Professional Software Boosts Productivity of Manufacturer's Mobile Marketing Representatives by BlackBerry February 2009 - (Free Research) Absolute Brilliance installed BlackBerry Professional Software and realized immediate productivity improvements among head office staff and within their mobile marketing team. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Developing an Effective Corporate Mobile Policy by BlackBerry June 2008 - (Free Research) By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Sales Force at Growing Company Benefits from Mobilizing CRM Information to the Field by BlackBerry February 2009 - (Free Research) Sales Partnerships needed a way to coordinate the activities of the outsourced sales force services it offers. They wanted a solution that would help maximize the productivity of the sales force by tracking sales activities, handling territory management, and creating a high level of accountability for the sales representatives working... (DATA SHEET) VIEW ABSTRACT | GO TO

Mobilizing Field Forces on Smartphones by BlackBerry August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Windows Server 2008 R2 Multicompany Case Study by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) The purpose of this study is to provide a framework to evaluate the potential financial impact of Windows Server 2008 R2 on their organizations. Forrester's aim is to show all calculations and assumptions used in the analysis. Use this study to better understand and communicate a business case for investing in Windows Server 2008 R2. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Case for Lucene/Solr : A Manager’s Guide to Real World Open Source Search Applications by Lucid Imagination February 2010 - (Free Research) In today’s information - driven environment, search is a critical solution to problems when it slashes the time and effort separating end users from the data they value. Search spans the range of business models and use cases. This paper provides an overview of both the requirements and the opportunities for search applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Making the Case for BPM in 2010 by Lombardi Software December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery by BlackBerry January 2007 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM for the Professional on the Go by BlackBerry December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst paper: Mobile Banking Creates a Bright Spot Within the Struggling Financial Services Industry by BlackBerry July 2009 - (Free Research) Mobile banking is quickly growing in popularity among young, affluent, tech-savvy smartphone users in America and Canada. As a result, financial institutions will have a highly interactive and expandable line of services and devices they can use to engage their customers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Case to Optimize by CDW Corporation September 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Studies - Real Customers, Real Results by Riverbed Technology, Inc. February 2010 - (Free Research) From opening remote files and applications up to 100x faster to reducing backup and replication time, Riverbed solved infrastructure challenges facing Liz Claiborne, Mitsubishi Motors, Alstom Power, and Mindspeed Technologies. Review these four case studies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Case Study: U.S. Army Human Resources Command by Altor Networks February 2010 - (Free Research) Read this case study to learn how the US Army HRC selected the Altor VF virtual firewall, with integrated intrusion detection (IDS) capabilities as well as the Altor Center for centralized management and the optional reporting module. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TrueCommerce Case Study: Familiarity, Fast Implementation and Lower Cost Make TrueCommerce’s EDI Solution an Easy Choice for Mobi Technologies by TrueCommerce, Inc. February 2010 - (Free Research) This case study discusses how Mobi Technologies installed a cost-effective and easy-to-use EDI solution that fulfills trading partner requirements and is compatible with an updated Microsoft Dynamics™ GP 10.0 business system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TrueCommerce Case Study: TrueCommerce’s Fast, Easy Integration and Simplicity of Use Impresses AFC and BioLogic by TrueCommerce, Inc. February 2010 - (Free Research) In this case study learn how one company deployed a simple, easily integrated and cost-effective EDI solution to interface with existing Microsoft Dynamics® SL ERP software. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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