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Customer Relationship Management (CRM) | Customer Information Management/ Customer Databases | Enterprise Information Integration/ Metadata Management | Customer Data Integration | Telephony/ CTI/ VOIP | Customer Service (General) | Unified Communications / Voice & Data Convergence | Enterprise Content Management (ECM) | Business Intelligence Solutions | Application Integration

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Globo.com customer story by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Road to Enterprise Information Management (EIM): E-Discovery as a First Project by StoredIQ June 01, 2009 - (Free Research) Gartner recommends crafting an e-Discovery strategy through the use of a structured process and sound methodology. An EIM project is one of the many ways to uncover some of the information management challenges that confront your organization. For key findings, recommendations and what you need to know, access this complimentary Gartner report. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Business Case for WEO (Web Experience Optimization) by FatWire Corp. March 01, 2009 - (Free Research) This independent report from Yphise research highlights the business case for WEO (Web Experience Optimization), examining key benefits and comparing leading WEO solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of Xenos Enterprise Server™ by Xenos Group Inc. June 09, 2009 - (Free Research) Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Delivering Superior Customer Value in Communications Firms by SAP America Inc April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Long Term Evolution (LTE) - An Overview by Motorola, Inc. December 2007 - (Free Research) The recent increase of mobile data usage and emergence of new applications such as MMOG (Multimedia Online Gaming), mobile TV, Web 2.0, streaming contents have motivated the 3rd Generation Partnership Project (3GPP) to work on the Long-Term Evolution (LTE). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems March 2009 - (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Developing A Universal Approach To Cleansing Customer And Product Data by SAP America Inc June 2009 - (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Touch Points with SugarCRM®: Key Integration Points to Extend the Value of Your CRM System by SugarCRM Inc. June 2009 - (Free Research) Read this paper to learn all about integration between CRM solutions and other mission-critical business applications and the five examples of the most common integrations SugarCRM's customers make by leveraging SugarCRM's open source model and the resulting benefits SugarCRM's customers experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Information Intelligence: Gain Active Intelligence from Content and Data by Attivio, Inc. May 2009 - (Free Research) This paper explores Unified Information Access technology and solutions and benefits for businesses and users. It offers solution examples: case studies meant to illustrate how UIA can be successfully applied. And it provides a Getting Started roadmap for organizations that wish to identify and implement a UIA solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Multiscreen concept: Why it's Needed and How to Get Started by Alcatel-Lucent June 2009 - (Free Research) Multi-screen is the next step beyond Triple Play. Triple Play allows consumers to experience media on their mobile, their TV, and their PC. Multi-screen allows content to be consumed seamlessly. Listen to this podcast and see how both consumers and service providers benefit from this evolutionary step in multimedia presentations. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems March 2009 - (Free Research) View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

An Introduction to Complex Event Processing and its Role in Modern IT Architectures by Progress Software, Inc. May 2009 - (Free Research) Complex Event Processing enables you to respond to fast-changing conditions, take advantage of opportunities, and pre-empt threats. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

What does Data Quality have to do with IT? Moving from Techno-Speak to Business Value by Pitney Bowes Business Insight April 2009 - (Free Research) Listen to this podcast and learn to increase revenue, improve profitability, enhance operational efficiency and get a more accurate view of your customers. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Avoiding Data Quality Failure: Identifying Data Quality Pitfalls Before They Happen by Pitney Bowes Business Insight April 2009 - (Free Research) View this webcast and get expert advice for creating successful data quality management programs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IPTV Business Strategies: A Perspective by Alcatel-Lucent September 2007 - (Free Research) This paper provides a perspective on positioning IPTV within an overall market strategy and business model to increase the likelihood of commercial success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready for VoIP? by Blue Coat December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Key to Optimizing VoIP Deployments by Blue Coat December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible. (DATA SHEET) VIEW ABSTRACT | GO TO

Empower ISV Products with Excel Reporting by Actuate June 2009 - (Free Research) This white paper discusses how e.Spreadsheet allows software vendors to enable their users with the ability to access and analyze business data from their applications which results in increased application adoption and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia June 2008 - (Free Research) Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

LTE Video - A look inside Motorola's LTE labs by Motorola, Inc. April 2009 - (Free Research) Motorola is very excited about the work going on in its LTE laboratories. They are developing LTE field trials in order to better develop the technology and mature the standard. This will provide a stepping stone for their commercial release in the second half of 2009. (VIDEO) VIEW ABSTRACT | GO TO

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel-Lucent January 2007 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent March 2009 - (Free Research) This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects March 2009 - (Free Research) Listen to our Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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