TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

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Integrated E-Commerce Solutions | Customer Relationship Management (CRM) | Customer Service (General) | Customer Interaction Management | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | Marketing Management | Business Process Management (BPM) | Web Content Management and Publishing | Business Intelligence Solutions | Contact Center Management

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The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Four Types of Configurators: Which One Is Right for Your Business? by Configure One. June 2008 - (Free Research) This white paper highlights the functionality that companies are looking for in a configurator today, and examines the scope of the four categories of configurators and also provides some of the key questions you should ask potential software vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Airgas: Sap Business Transformation Study by SAP America, Inc. June 2008 - (Free Research) Airgas was looking for a single solution that could ensure a quick return on investment, SAP NetWeaver MDM offered the broad functionality, robust architecture, and ability to manage rich product content that Airgas required. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Agile Enterprise Through Corporate Performance Management by PricewaterhouseCoopers August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ATS Evaluation Process by iCIMS July 2008 - (Free Research) Finding the right applicant tracking system that meets all the needs of your organization can be an overwhelming task. This document is designed as an educational tool to guide your organization in the search for the proper solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Sitecore Solution for Web Content Management: Building an Interactive Presence for Profitable Business Relationships by SiteCore July 2008 - (Free Research) As an industry leader in Web Content Management applications designed for the .NET environment, Sitecore’s Content Management System (CMS) delivers a compelling and economical solution for capturing, organizing, storing, and producing Web-based content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Real-Time Information to Improve Contact Center Performance by Genesys Co. May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Accelerate ROI and Reduce Costs with Incentive Compensation System by AcTEK April 2008 - (Free Research) This document provides insurance carriers with an overview of expected Return on Investment to be gained from deploying the ACom3 Commission and Incentive Compensation system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

That Was Then This Is Now: The New Rules of Email Marketing by Silverpop Systems Inc. August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc. August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information etc, and it also provides marketers a rich opportunity to develop strong customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Datex Customer Service Solutions: Let Our Team of Experts Work for You by Datex Corporation. July 2008 - (Free Research) For more than a quarter century, Datex Corporation has exceeded customer expectations by developing unique and powerfully dynamic service solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Best Database Marketing Discoveries for B2B Companies by Extraprise Group, Inc. August 2008 - (Free Research) This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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