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Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation
September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
FACTS® CLAIMS & ENCOUNTERS by Ebix Health, Inc.
January 2001 - (Free Research) FACTS® CLAIMS & ENCOUNTERS is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
FACTS® Web by Ebix Health, Inc.
January 2001 - (Free Research) FACTS®Web facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet.
The Secret to Designing Products Customers Love: Manage Requirements Effectively by Jama Software
February 2010 - (Free Research) Requirements management is critical to the successful development of today's modern products. Read this Analyst Report from the Aberdeen Group, including a case study on Intrapace's use of Jama Contour, to find out how requirements management helps companies accelerate development cycles, improve profit margins and design great products.
Customer Centricity Master Data and the 360 Degree View by DataFlux Corporation
January 2010 - (Free Research) This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
Why Records Management Is Important by Hewlett-Packard Company
March 2009 - (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
Case Studies - Real Customers, Real Results by Riverbed Technology, Inc.
February 2010 - (Free Research) From opening remote files and applications up to 100x faster to reducing backup and replication time, Riverbed solved infrastructure challenges facing Liz Claiborne, Mitsubishi Motors, Alstom Power, and Mindspeed Technologies. Review these four case studies.
Using Master Data in Business Intelligence by SAP America, Inc.
March 2007 - (Free Research) This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process.
Developing A Universal Approach To Cleansing Customer And Product Data by SAP America, Inc.
June 2009 - (Free Research) Data quality has always been an important issue for companies, and this
is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
Role Based Access Governance and HIPAA Compliance: A Pragmatic Approach by Aveksa
July 2009 - (Free Research) Forward thinking organizations should use the passage of HITECH as an opportunity to take a more risk oriented approach by implementing an access governance framework and modernizing patient information in electronic health records (EHR). Read on to learn about utilizing role based access governance to proactively insure HIPAA compliance.
E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online
January 2010 - (Free Research) Read this E-Guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online
customer service initiatives.
High Availability with Oracle Database 11g Release 2 by Oracle Corporation
September 2009 - (Free Research) This white paper reviews the common causes of application downtime and discusses Oracle's Maximum Availability Architecture framework that provides clear and concise guidance on implementing best practices using Oracle's proven high availability technologies.
How Channel Providers can Capitalize on the DLP Craze by Sophos Inc.
November 2009 - (Free Research) Securing laptops and other client hardware continues to be a challenge for end-user companies, which sets up interesting business growth opportunities for channel partners. In this podcast, find out the changes Sophos has made recently in the channel space, and how those changes may support the growth of your business.
Avoiding the SANS Top 25 Most Dangerous Programming Errors by Veracode, Inc.
February 2010 - (Free Research) The SANS/CWE list of the Top 25 Most Dangerous Programming Errors is already becoming the "standard" for developing secure applications in many large enterprises. In this webcast, review the prevalence of attacks that use vulnerabilities listed in the Top 25 and learn how to safeguard your code to avoid the most dangerous programming errors.
Gartner Podcast: Driving SharePoint Adoption in Notes Shops by Mainsoft Corporation
December 2009 - (Free Research) Experts discuss SharePoint adoption trends, reveal how to measure the impact that SharePoint-email integration has on mainstream user adoption, and review IT options available to IBM customers that want to integrate email with SharePoint – including migration and Lotus Notes-SharePoint coexistence strategies.
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