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Best Practice Insights: ITIL Service Operation by BMC Software, Inc November 03, 2009 - (Free Research) Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples. (SCREENCAST) VIEW ABSTRACT | GO TO

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting by SAP America Inc April 27, 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by Data Domain May 08, 2009 - (Free Research) In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability by Marathon Technologies September 28, 2009 - (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez September 24, 2009 - (Free Research) Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation April 03, 2008 - (Free Research) There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Best Practices for Telling Great Stories with Data by Tableau Software February 2008 - (Free Research) Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Best Practices for Preventing Enterprise Data Loss by RSA, The Security Division of EMC February 2009 - (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practices and Trends in Enterprise Application Management by Compuware Corporation December 2008 - (Free Research) Deploying business applications and vertical industry applications is complex and time-consuming. EMA research has found that while enterprise IT organizations are very good at deploying and maintaining infrastructure, they are still struggling to effectively deploy and manage the business services and applications that infrastructure supports. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices of the Best-Run Sales Organizations by SAP America Inc June 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Resiliency for a Smarter Planet: New, Affordable Ways to Ensure IBM Power Systems Availability by Vision Solutions March 2009 - (Free Research) Do you have the right technologies to compete in today's economic times? IBM's Dynamic Infrastructure™ initiative combined with Resilience 2.0 technologies from Vision Solutions deliver a secure, virtualized, energy efficient, and highly resilient IT environment for businesses of any size. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM Software Delivery Best Practices eKit : Do More with Less by IBM November 2009 - (Free Research) This e-Kit is for anyone who wants to deliver effective software, while reducing costs and risks in this challenging economic environment. Our white papers, videos, webcasts, and customer success stories provide guidance and best practices while showing you how Rational solutions help you gain both short- and long-term value. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software October 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Critical Cloud Storage: Best Practices for Archiving Customer Data by Iron Mountain Digital October 2009 - (Free Research) Profiled in this whitepaper are two examples of ISVs that have turned to Iron Mountain's Archive Services Platform API solution to help their customers better manage their data. Read this Whitepaper from Iron Mountain to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 E-discovery Best Practices from Real-World Cases by Clearwell Systems October 2009 - (Free Research) This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practice for NDMP Backup Veritas NetBackup by Symantec Corporation January 2009 - (Free Research) Customers are confronting the confusing number of options and configurations when it comes to backing up and restoring their network attached storage servers. This paper addresses this by describing the best practices for protecting and recovering NAS devices utilizing the Network Data Management Protocol. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing an SAP Landscape Using HP Management Solutions by Avnet, HP and Partners January 2009 - (Free Research) This paper describes a comprehensive set of best practices that allow mid-market enterprise SAP customers to appropriately configure and use HP management software to monitor, manage, and operate an SAP® environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FalconStor Customer, Chris Watkis from Grey Healthcare Group, wins Best Practices in Storage Award by FalconStor Software March 2009 - (Free Research) Chris Watkis, IT Director of Grey Healthcare Group wins the Best Practices in Storage Award at the 2008 Tech Forum Conference. Grey Healthcare Group, one of the world's top five healthcare communications companies, leverages FalconStor VTL with Deduplication to improve backup and recovery performance, optimize their storage environment, and.. (VIDEO) VIEW ABSTRACT | GO TO

Best Practices for Event Management by BMC Software, Inc April 2009 - (Free Research) This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Achieving SaaS Security with Connected® Online PC Backup by Iron Mountain Digital September 2008 - (Free Research) This document introduces the many security measures currently in place within the Iron Mountain data protection architecture to prevent unauthorized access or damage to customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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