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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent January 01, 2007 - (Free Research) This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to CloudController by InContinuum Software September 01, 2009 - (Free Research) Watch this webcast to learn how to design a cloud-based services platform from your virtual infrastructure to improve operational efficiency. Discover a Web-based application that automates virtual configuration, chargeback, provisioning and deployment. Learn how to set-up multi-level user hierarchy to enhance IT security. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Total Economic Impact Study on IPS by McAfee, Inc. June 01, 2009 - (Free Research) Network--Stop threats before they happen. This June 2009 study examines the financial impact and potential return on investment (ROI) for McAfee Network Security Platform intrusion prevention system (formerly McAfee IntruShield®), using Adena Health System as a case study. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company August 05, 2009 - (Free Research) This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How It Works: InterScan™ Messaging Hosted Security Mail Tracking and Reports by Trend Micro GmbH September 15, 2008 - (Free Research) This paper outlines the reporting features in InterScan Messaging Hosted Security, as well as mail tracking, and provides sample use cases to better understand the application and value of different feature options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters February 12, 2009 - (Free Research) Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieving GLBA Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat October 05, 2009 - (Free Research) This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific GLBA mandates while increasing overall efficiency and agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff by Tripwire, Inc. October 05, 2009 - (Free Research) Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cross-Channel Campaign Management - Next Generation Multichannel Marketing by Infor CRM March 02, 2009 - (Free Research) This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Carrier Ethernet Testing for the Real World – better, faster, cheaper by Fluke Networks October 07, 2009 - (Free Research) In this white paper, we will describe alternative techniques, based on industry standard RFC2544, that offer the potential to automate and streamline conformance testing to reduce cycle time, cost and complexity. (WHITE PAPER) GO TO WHITE PAPER

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy by Esker Inc. July 10, 2009 - (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increasing Business Efficiency and End-User Productivity by Oracle Corporation July 01, 2009 - (Free Research) The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer case studies using HP Business Availability Center by Hewlett-Packard Company June 01, 2009 - (Free Research) Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Efficiency Within your Data Center: Reduce costs by reducing duplicate data by Data Domain July 01, 2009 - (Free Research) This presentation transcript features Brian Babineau, senior analyst with the Enterprise Strategy Group. Today Badineau would like to talk to you a little bit about driving efficiency within your data center and how you can reduce cost by reducing the amount of duplicate data that maybe in your environment. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Green Special Report Podcast Transcript by 3PAR July 01, 2009 - (Free Research) In this presentation transcript, Peter Bachner, Site Editor for SearchStorage.com, discusses green storage with Nick Simpson, an analyst with Burton Group, an enterprise IT research firm focused on infrastructure technologies. Nick has more than 20 years of experience in storage, enterprise servers, and system software. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

7 Ways to Make Your Data Center Infrastructure More Efficient by Datalink and NetApp August 01, 2009 - (Free Research) This white paper outlines some of the top ways that organizations can achieve great efficiencies in their environments and drive benefits ranging from steep capital savings to streamlined operations. It also illustrates how Datalink customers have implemented these methods in their architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Data Center for Cost and Efficiency by Dell India April 14, 2009 - (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 18, 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 10, 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 10, 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Three Must Haves for the Virtual Data Center by Compellent January 01, 2009 - (Free Research) To take full advantage of server virtualization, and create a true virtual data center, IT departments need a holistic storage solution that allows fully shared resources, easy and automated storage classification and migration and complete data protection. Read this white paper for three "must haves" to achieve those objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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