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Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin Corporation October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proven Strategies for Successfully Deploying An Electronic Health Records Solution by Kofax, Inc. September 22, 2009 - (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Overcoming the challenges of fax orders to drive customer satisfaction by Esker Inc. October 02, 2009 - (Free Research) This case study examines how a global healthcare products company turned to the Esker SaaS document processing automation solution to streamline to help eliminate the challenges associated with manual data entry and paper routing. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Document Automation Strategies in a SaaS Environment by Esker Inc. September 21, 2009 - (Free Research) This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

4 Stages of Integrated Document Delivery from SAP by STR Software April 15, 2009 - (Free Research) This paper is intended to educate users, developers, managers, and executives of companies using SAP, on the efficiencies gained from an integrated, automated document delivery system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

American Tire Distributors Successfully Faxes XMLP Documents via AventX by STR Software May 08, 2009 - (Free Research) Read the sterling results ATD replaced their homegrown solution with the industry's gold standard ERP solution, Oracle's E- Business Suite, operating on the HP Unix Hardware. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc. July 13, 2009 - (Free Research) Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy by Esker Inc. July 10, 2009 - (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc. July 10, 2009 - (Free Research) View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc. August 17, 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Increasing Business Efficiency and End-User Productivity by Oracle Corporation July 01, 2009 - (Free Research) The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company August 05, 2009 - (Free Research) This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System by ReadSoft November 05, 2009 - (Free Research) In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

NetBackup™ Architecture Overview by Symantec Corporation December 2008 - (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven steps to achieving better requirements engineering in your organization by IBM March 2009 - (Free Research) Requirements engineering is about more than just analyzing documenting requirements. It is an important and multifaceted part of systems engineering that broadens the product development process. Companies that successfully introduce a new requirements engineering process don't just change their process and technology; they change their thinking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WhatsUp Gold Premium Edition - Free Trial! by Ipswitch WhatsUp Gold July 2009 - (Free Research) Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Solution Guide for Oracle RAC 10g and Linux NFS on Dell NX4 by Dell, Inc. December 2008 - (Free Research) This solution guide provides an overview of the architecture, best practices, and implementation strategies for Oracle RAC 10g for Linux stored on Dell NX4 arrays over NFS developed by the Dell NAS Product Validation group. (EGUIDE) VIEW ABSTRACT | GO TO

2010 E-discovery Best Practices from Real-World Cases by Clearwell Systems October 2009 - (Free Research) This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

100% Electronic AR Invoicing with SAP® Solutions by Esker Inc. October 2009 - (Free Research) This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taming Data Chaos: Simplify Data Integration with DataDirect Data Integration Suite by DataDirect Technologies March 2009 - (Free Research) Data transformation and integration are key areas where specialized products can yield impressive time and cost efficiencies and The DataDirect Data Integration Suite is one of the leaders in this space. Read this paper for a detailed analysis of this product. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Texas Petrochemicals Automatically Prints Work Order Attachments from Oracle eAM by STR Software May 2009 - (Free Research) As an STR Software customer since 2004, Texas Petrochemicals was excited about the opportunity to leverage its existing AventX investment and automate another manual process - the printing of work order database attachments from Oracle E-Business Suite. This case study has the details. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software November 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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