Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		IP Phone 7900 by Cisco Systems, Inc.. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

Topics Related to Your Search

Customer Relationship Management (CRM) | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Experience Management (CEM) | Databases | Telephony/ CTI/ VOIP | Call Center Management | Unified Communications / Voice & Data Convergence | Business Process Management (BPM) | Customer Interaction Management

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Planning for the Unforeseen: Insuring Communications for All Contingencies by Avaya Inc. July 2008 - (Free Research) Considering disaster preparedness, this paper explores a range of unforseen situations, highlight lessons learned, and defines communications strategies that can prepare us for meeting the needs of unforeseen events. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Essentials for Building Your SharePoint Strategy by Quest Software April 2008 - (Free Research) The explosive growth of Microsoft SharePoint has left IT departments scrambling to effectively manage their SharePoint environments. Download this white paper for guidance on how to construct a solid plan to manage your current environment and plan for… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tackle Data Growth Issues through the Power of Enterprise Data Management by IBM August 2008 - (Free Research) This white paper describes how organizations can address data growth issues through the power of enterprise data management. As a recognized best practice, database archiving has proven effective in managing continued application data growth. (WHITE PAPER) GO TO WHITE PAPER

Strategies for Customer Growth and Loyalty in the Enterprise by Infor February 2008 - (Free Research) Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing an Enterprise Client Virtualization Strategy by Intel Corporation November 2008 - (Free Research) Intel conducted a series of studies to analyze the potential benefits of each technology and to begin to develop a targeted strategy for delivering client virtualization to our users. Read this document to review the findings. (WHITE PAPER) GO TO WHITE PAPER

The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert eBook: Encryption: Properly Securing Your Valuable Data by Information Security Magazine October 2008 - (Free Research) Check out this expert eBook and learn about best practices and techniques for protecting your company's data with encryption technology. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Ten Misconceptions for Performance and Availability Monitoring by Hewlett-Packard Company August 2008 - (Free Research) This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by CDC Software - Ross Enterprise September 2008 - (Free Research) This white paper explains how organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base, get insight into new areas of opportunity, and do more with less. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPTV Business Strategies: A Perspective by Alcatel-Lucent February 2008 - (Free Research) This paper provides a perspective on positioning IPTV within an overall market strategy and business model to increase the likelihood of commercial success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Do More with Less: The Five Strategies used by Successful SMB Manufacturers by Infor September 2008 - (Free Research) A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Enterprise Data Management Solution for Successful Mergers and Acquisitions by IBM August 2008 - (Free Research) Every merger and acquisition (M&A) doubles the IT infrastructure that must be managed by the new organization. This paper explores the importance of an effective enterprise data management strategy and integration plan that insures a successful M&A. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: A Strategic Approach to Enabling Mobile Business Applications by BlackBerry August 2008 - (Free Research) Today's successful enterprises are discovering that granting mobile access to critical business applications can increase productivity and revenue. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Guidelines for Selecting the Right Services Partner to Bridge Business and Technology Innovation by Alcatel-Lucent February 2008 - (Free Research) This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc. February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Holistic Customer Strategies for the Enterprise: Peppers and Rogers Report on the Payoffs by Infor February 2008 - (Free Research) A single view of the customer includes adoption and governance issues that help an enterprise act as a customer advocate, predict lifetime value, and effectively segment its customer base. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Strategies for Revenue-Generation and IP Transformation by Alcatel-Lucent September 2008 - (Free Research) IP technologies can help service providers create new revenues and In this podcast, Tom Nolle and Kate Gerwig discuss IP transformation and how it relates to the network as an application platform. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Disaster Recovery Solutions from VMware: Transforming Disaster Recovery by VMware, Inc. October 2008 - (Free Research) VMware Infrastructure is transforming the way disaster recovery is done today and in the future; it changes the disaster recovery paradigm to one that is cost effective, rapid and reliable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Intelligent Branch Office Communication Strategies by Avaya Inc. June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting an ERP Solution: A Guide by Infor November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tuning Your ERP Application by Quest Software April 2008 - (Free Research) Despite the myth of “untouchability”, there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty by CDC Software - Ross Enterprise September 2008 - (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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