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Case Study: Children’s Memorial Hospital by ABS Associates Inc.
July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
(E-mail this company )
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software
July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
The Real Value of Network Visibility by Solera Networks
June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation.
Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
SingTel IP VPN - FSI Financial Services Institutions by Singapore Telecommunications Ltd
May 2008 - (Free Research) IP VPN technology, with its inherent benefits, can enable Financial Services Institutions (FSI) to reduce their operational expenses while increasing network performance and quality of service offered to both internal and external customers. Read this white paper for more information.
SingTel IP VPN - Logistics: Logistics Service Providers by Singapore Telecommunications Ltd
May 2008 - (Free Research) In this era of globalization, it's imperative that your offices are able to securely and effectively communicate. This white paper details the benefits of implementing an IP VPN solution and why it's a better choice than WAN.
Traffic Optimisation Profiling Service Video by Singapore Telecommunications Ltd
April 2008 - (Free Research) SingTel TOPs is a reliably proven alternative to help customers manage their existing bandwidth. Besides offering visibility on which applications are in use, it also shows the customer who uses them and how much of the network’s resources they consume so that the customer will be able to isolate and solve performance issues.
Power Up Your Global Business In Asia and Beyond by Singapore Telecommunications Ltd
March 2008 - (Free Research) This quick fact sheet details a dependable, high performance IP VPN service called ConnectPlus that provides reliable policy-based flexibility to handle all classes of traffic, while providing your business with quality communications.
VoIP and MPLS - Making It Work for Your Company by Fluke Networks
April 2008 - (Free Research) This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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