CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.
		M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.

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Customer Relationship Management (CRM) | Customer Service (General) | Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Telephony/ CTI/ VOIP | Service Oriented Architecture (SOA) | Business Intelligence Solutions | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | Unified Communications / Voice & Data Convergence

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The Business Benefits of Xenos Enterprise Server™ by Xenos Group Inc. June 09, 2009 - (Free Research) Explore customer examples that illustrate the range of business applications implemented in production based on Xenos solutions with Xenos Enterprise Server (Xenos ES) components, by market segment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Preparing for Cloud Computing: The Managed Services Revolution by CA November 2008 - (Free Research) This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel-Lucent January 2007 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Successful ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating a Manufacturing ERP Purchase by IQMS December 2008 - (Free Research) This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Wily Customer Experience Manager by CA December 2008 - (Free Research) Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. (DATA SHEET) VIEW ABSTRACT | GO TO

Managing voice and video on your network by CA November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Nine Ways to Cut Costs While Keeping the Lights On by Wipro Technologies April 2009 - (Free Research) Amidst a macroeconomic global recession, companies are looking for ways to reduce their costs by 25% or more. The following paper represents the top set of cost-reduction initiatives that Wipro clients have effectively implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting an ERP Solution: A Guide by Infor November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SOA for an Electronic Dispatch and Delivery System by Oracle Corporation June 2009 - (Free Research) A large fuel logistics and delivery company with over 77 fixed based terminals, 2500 trucks, and 3500 truck drivers in 36 states was using a paper and phone based system to deliver over 2 million loads of petroleum per year. PSC was engaged to design the end-to-end solution to automate the company's complex business process. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper by ShoreTel May 2009 - (Free Research) The purpose of this white paper is to present and discuss the ShoreTel TCO Tool, an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technology Audit CA Unicenter Network & System Management r11.1 by CA October 2008 - (Free Research) CA's Unicenter Network and Systems Management r11.1 is an enterprise-class service and systems management solution, aimed at maximizing service availability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp. July 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next-Generation Mobility Platforms, an IDC white paper by Sybase, Inc. April 2009 - (Free Research) In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and it's benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TowerGroup 2009 Predictions: Top 10 Business and IT Drivers for the Wealth Management Sector by Actuate February 2009 - (Free Research) This report provides critical tips for building a long-term customer retention strategies and maintaining growth in a tough economic environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Risks Associated with Adopting a Customer Relationship Management System by Oracle Corporation December 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the capabilities of Oracle User Productivity Kit that can mitigate the risks posed by CRM systems and maximize the opportunities for valuable returns on CRM investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster ROI with Application Solution Adoption by Oracle Corporation December 2008 - (Free Research) The Advanced Customer Services End User Survey Diagnostic (EUSD) is a tool that helps you identify the source of adoption challenges by using direct feedback from your end users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Pivotal CRM, a CDC Software solution December 2006 - (Free Research) This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Progress Management for Interconnected Applications by Progress Software, Inc. February 2009 - (Free Research) In February 2009, Progress Actional commissioned Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying Progress Actional. The Progress Actional solution provides visibility, security, and control of the activities of services and end-to-end business transactions in a runtime environment. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Wipro Consulting Services (WCS): Redefining the Consulting DNA by Wipro Technologies May 2009 - (Free Research) Read this white paper to learn about the evolution of Wipro Consulting Services (WCS) as well as the methods critical to it's success. Explore the difficulties management faced in achieving an optimal organizational design, key consulting practice areas the company specialized in, and it's strategies for long term growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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