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Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Captaris RightFax - Enterprise Fax and Document Delivery by Captaris
RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.
CA IT Process Automation by Computer Associates (CA)
July 2008 - (Free Research) IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company.
Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
Customer Information Quality Protection and Assessment by Datanomic.
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Sales Order Management Software for .Net2.0 by SLINGSHOT.
Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
The BI Survey 7: Summary by BOARD
June 2008 - (Free Research) The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
SOA and BPM - Practical Approaches to Effective Implementation by Cognizant Technology Solutions.
November 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
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