CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Customer Relationship Management (CRM) | Customer Service (General) | Business Intelligence Solutions | Customer Information Management/ Customer Databases | Telephony/ CTI/ VOIP | Customer Experience Management (CEM) | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Customer Interaction Management | Databases

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The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 09, 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting by Bit9, Inc. June 09, 2009 - (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc. June 09, 2009 - (Free Research) As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Key to Optimizing VoIP Deployments by Blue Coat December 02, 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible. (DATA SHEET) VIEW ABSTRACT | GO TO

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp. July 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerated Process Development and Execution in Large IP Service and Network Migration Programs by Alcatel-Lucent March 2009 - (Free Research) The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Choose Intel Server Products? by Intel Corporation March 2009 - (Free Research) Watch this brief, engaging youtube.com video to learn how Intel server products meet or exceed rigorous quality standards both company-wide and according to international requirements. (VIDEO) GO TO

Enable OEM End Customers to Interact with and Build Their Own Reports by Actuate June 2009 - (Free Research) This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and it's benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research Oracle Database Security 11g: Data Masking Webcast by Oracle Corporation November 2008 - (Free Research) In this webcast, Forrester Research analyst Jonathan Penn explains the importance of using data masking products, such as Oracle Data Masking, to prevent unauthorized access to sensitive or regulated data. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Experience Management & Metrics by Wipro Technologies May 2009 - (Free Research) This white paper will assist your organization in developing and implementing a methodology for assessing its customer experience state as of today and will provide insight into designing metrics to track the same for the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Controlling Skype in your Enterprise by Blue Coat May 2009 - (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America Inc January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ePlus Technology IT Sourcing, Services, Support & Solutions by ePlus Technology December 2007 - (Free Research) ePlus Technology helps you develop cost-effective strategies that meet your immediate IT needs as well as your long-term business objectives - letting you focus on your core business. When combined with our suite of on-demand supply chain and financing solutions, ePlus IT services will help you improve asset utilization across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fixing Enterprise Search by Information Builders June 2009 - (Free Research) Enterprise search transforms the ability of users to find information. It is a powerful, cost-effective, and productivity enabling technology for users in the enterprise. Read this white paper to learn about the value of enterprise search, why it's broken, and learn about WebFOCUS Magnify, the industry's first real-time enterprise search solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Essential Steps to Oracle & MS-SQL Security & Compliance by Guardium December 2008 - (Free Research) Download an essential chapter from "Implementing Database Security and Auditing" (Elsevier Digital Press), authored by database security expert and Guardium CTO Ron Bennatan, Ph. D. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security For Online Banking That Users Want and Will Pay For by PhoneFactor, Inc. February 2009 - (Free Research) Read this paper to learn how security threats affect online banking customers, their current security levels and their interest in adopting more security measures. It discusses findings of a study conducted by Harris Interactive that examines how customers perceive the value of PhoneFactor, a unique phone-based authentication solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock the Power of Device ID to Combat Online Fraud and Abuse by iovation, Inc. December 2008 - (Free Research) Read this brief paper to learn how using device identification to establish device reputations and expose repeat offenders and fraud rings changes everything. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Oracle Database 11g Security with Forrester: Access Control Webcast by Oracle Corporation November 2008 - (Free Research) In this webcast, Forrester Research analyst Jonathan Penn explains the importance of implementing strong internal database controls. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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