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Parature's Online Customer Service Software & Solutions by Parature Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Optimizing Today's CRM Business Processes by TechExcel
August 2008 - (Free Research) TechExcel Service Suite gives organizations the total visibility and actionable intelligence you demand for all service desk, asset management and customer support business processes.
Testing Multiplay Networks by Ixia.
June 2008 - (Free Research) As the Internet evolves, a wider variety of multiplay services are carried from broadly distributed sources to a large and varied audience of consumers.
Sales Order Management Software for .Net2.0 by SLINGSHOT.
Provide superior service by addressing your customers’ individual needs. Automate manual processes using electronic workflows and integrate your on-line transactions between customers and suppliers.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.
Power Up Your Global Business In Asia and Beyond by Singapore Telecommunications Ltd
March 2008 - (Free Research) This quick fact sheet details a dependable, high performance IP VPN service called ConnectPlus that provides reliable policy-based flexibility to handle all classes of traffic, while providing your business with quality communications.
City of Ulm Case Study by FrontRange Solutions Inc
July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability.
Web 2.0: Tips for Recruiting in a New Landscape by iCIMS
July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how.
ExtraView IT HelpDesk by Extraview Corporation.
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support solution by Extraview Corporation.
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
Transforming Branch Banking: Real-Time Advice in the 21st Century by TANDBERG.
March 2008 - (Free Research) To remain independent and expand their profitability, banks must become more operationally efficient and more customer-centric. Institutions realize that providing excellent customer service is the best competitive weapon in an industry with li…
Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks
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November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures.
The Business Case for Enterprise VoIP by Intel Corporation.
January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace.
Harnessing the Voice Revolution by Singapore Telecommunications Ltd
March 2008 - (Free Research) The managed services model may enable enterprises to reduce the risks involved in VoIP deployment while tapping into the service provider's expertise to address quality of service and network management issues.
Boosting Online Commerce Profitability by Akamai Technologies.
March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.
A Practical Guide to VoIP for Small Businesses by Avaya, Inc
August 2008 - (Free Research) VoIP is a new communications technology that brings with it several new capabilities that really change the meaning of the term telephone call. This guide will give you a better understanding of VoIP so you can see what it can do for your business.
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