CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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N-central 6.7 by N-able Technologies August 01, 2009 - (Free Research) N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Preparing for and Taking the PMP Certification Exam by Global Knowledge December 2008 - (Free Research) Attend this webcast with Gloria Brown and learn how to prepare for and take the PMP Certification Exam. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Agile Development: Sure-Fire Ways to Fail When You Scale by VersionOne Inc. September 2008 - (Free Research) While there are many "how to" options to extending agile beyond a few teams, this white paper focuses on critical recommendations for organizations moving to full-scale agile development. Avoiding these pitfalls can mean the difference between... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Matching Server Virtualization with Advanced Storage Virtualization by Hewlett-Packard Company August 2009 - (Free Research) The white paper explains the benefits of matching server virtualization with advanced storage virtualization using HP LeftHand SAN and VMware Infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Business Efficiency and End-User Productivity by Oracle Corporation July 2009 - (Free Research) The following report features Michael Fauscette, group vice president of IDC's Software Business Solutions research, answering questions posed by Oracle's customers regarding business efficiency and end-user productivity. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges by SkillSoft Corporation August 2009 - (Free Research) In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online March 2009 - (Free Research) This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Technology Spotlight: Everyone's a Genius: SaaS-Delivered Business Intelligence Tools Put Decision Making in the Hands of Decision Makers by SAP BusinessObjects April 2009 - (Free Research) Inexpensive, easy-to-deploy SaaS BI can help companies put easy-to-use data mining and reporting tools for smart decision making into the hands of more employees and uncover the real “geniuses” of decision making hidden in every department. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Human Machine Interface (HMI) by AutomationDirect C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SQL Server 2008: What to Expect by Global Knowledge December 2008 - (Free Research) Microsoft SQL Server 2008 has many great new features that will allow you to develop higher performing, more scalable next-generation applications using more than just relational data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Meeting Storage Management Goals with HP Proactive Select by Arrow/HP October 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IP Telephony without Migration Migraines by Cisco Systems, Inc. October 2009 - (Free Research) Many organizations are hesitant to make the transition from their traditional private branch exchange (PBX) to IP telephony due to the complexity of the process. Watch this webcast to receive a complete customer-tested migration roadmap that takes the complexity out of making this switch. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Case for Data Protection: Study of CEOs and other C-level Executives by Ounce Labs, an IBM Company July 2009 - (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improving Organizational Performance Management Through Pervasive Business Intelligence by SAP BusinessObjects June 2009 - (Free Research) Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. This IDC white paper discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS Defined Contribution System (FACTS DCS) - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS DCS is the technology solution that deliver consumer directed health plan administration seamlessly within your health claims processing operations. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Real-Time Data Protection for Microsoft Hyper-V by Double-Take Software UK October 2009 - (Free Research) To provide disaster recovery for virtual machines running on a Hyper-V host, look to Double-Take for Hyper-V from Double-Take Software to protect your workloads with real-time replication and automated failover for virtualized workloads. Read this white paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How It Works: InterScan™ Messaging Hosted Security Mail Tracking and Reports by Trend Micro GmbH September 2008 - (Free Research) This paper outlines the reporting features in InterScan Messaging Hosted Security, as well as mail tracking, and provides sample use cases to better understand the application and value of different feature options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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