TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Topics Related to Your Search

Customer Relationship Management (CRM) | Customer Self-service/ e-Self Help | Customer Service (General) | Enterprise Search / Search Engines | Social Networks and Community Management | Application Lifecycle Management(ALM) | Endpoint Security | Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Marketing Resource Management

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xCalibre Customer Case Study with Virtual Iron by Virtual Iron Software, Inc. March 2008 - (Free Research) This webcast explores how Virtual Iron's virtualization features are helping XCalibre ,a leading UK-based hosting service provider, to increase the flexibility and scalability of its hosting infrastructure while dramatically reducing its total cost of ownership. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc. August 2008 - (Free Research) To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company) January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Being Agile in a Non-Agile World by Ivar Jacobson Consulting July 2008 - (Free Research) This whitepaper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Real Value of Network Visibility by Solera Networks June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quality Management for Manufacturers: Some Assembly Required by Epicor Software Corporation. August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers by IFS Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc. May 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Utilizing Pre and Post Deployment WAN Acceleration Assessments to Validate ROI by Fluke Networks July 2008 - (Free Research) This webcast by Fluke Networks discusses the pre and post assessment of WAN acceleration deployment. It will also cover MPLS misconfigurations and best practices for post deployment analysis. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SingTel IP VPN - FSI Financial Services Institutions by Singapore Telecommunications Ltd May 2008 - (Free Research) IP VPN technology, with its inherent benefits, can enable Financial Services Institutions (FSI) to reduce their operational expenses while increasing network performance and quality of service offered to both internal and external customers. Read this white paper for more information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SingTel IP VPN - Logistics: Logistics Service Providers by Singapore Telecommunications Ltd May 2008 - (Free Research) In this era of globalization, it's imperative that your offices are able to securely and effectively communicate. This white paper details the benefits of implementing an IP VPN solution and why it's a better choice than WAN. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Optimisation Profiling Service Video by Singapore Telecommunications Ltd April 2008 - (Free Research) SingTel TOPs is a reliably proven alternative to help customers manage their existing bandwidth. Besides offering visibility on which applications are in use, it also shows the customer who uses them and how much of the network’s resources they consume so that the customer will be able to isolate and solve performance issues. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Power Up Your Global Business In Asia and Beyond by Singapore Telecommunications Ltd March 2008 - (Free Research) This quick fact sheet details a dependable, high performance IP VPN service called ConnectPlus that provides reliable policy-based flexibility to handle all classes of traffic, while providing your business with quality communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Direct Marketing Company Gets It Done Faster with DMExpress by SyncSort August 2008 - (Free Research) Syncsort provided DMC with a free Proof-Of-Concept to demonstrate the benefits that DMExpress could provide. Using DMExpress, DMC was able to significantly decrease the elapsed time. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off by Visiprise August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prerecorded Webinar: Modernizing System i and AS/400 Applications by CodeGear. June 2008 - (Free Research) Tune in for a demonstration on how to modernize System i and AS/400 applications by creating interactive web and Windows front ends using Delphi/400 and Delphi/400 for PHP. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software. July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling the Agile Enterprise Through Corporate Performance Management by PricewaterhouseCoopers August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions by Equifax. March 2008 - (Free Research) Equifax built a comprehensive test database parallel to the client’s current system – with the added challenge of a changing operations system and delivered a database solution that exceeded the client’s expectations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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