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Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software
June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software
July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.
Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
Managing Application Performance by Understanding Applications by Shunra Virtual Enterprise
July 2008 - (Free Research) This paper describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group.
The Real Value of Network Visibility by Solera Networks
June 2008 - (Free Research) This report is a roadmap for organizations that are striving to accomplish their business goals by developing capabilities and deploying technology solutions for network monitoring, analytics, and simulation.
Rapid E-Learning: Maturing Technology Brings Balance and Possibilities by Adobe Systems, Inc.
March 2008 - (Free Research) Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Managing Application Performance by Shunra Virtual Enterprise
April 2008 - (Free Research) The goals of this white paper is to describe how IT organizations can use WAN emulation tools to improve the performance of applications, plan for change and improve the relationship between the application groups and the network group.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Security in a World Without Network Perimeters by Apani
March 2008 - (Free Research) As organizations are opening their networks to business partners, customers and suppliers, they find that perimeter safeguards are becoming vulnerable. Cross-platform server isolation can help simplify security without network perimeters.
Four Types of Configurators: Which One Is Right for Your Business? by Configure One.
June 2008 - (Free Research) This white paper highlights the functionality that companies are looking for in a configurator today, and examines the scope of the four categories of configurators and also provides some of the key questions you should ask potential software vendors.
Supply Chain Management in Kraft by BOARD
June 2008 - (Free Research) In order to maintain its market leadership, Kraft Food's products should reach their destinations faster and faster, but in the most effective way.
Alliance PocketPC - Impact Field Productivity by Astea International Inc.
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Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.