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A Framework for Assuring IT Service Quality and Performance by CA

January 06, 2009 - The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities.

A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems

June 10, 2009 - Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.

A Smarter Start: Preparing Data with SPSS Statistics Base by SPSS Inc. Worldwide Headquarters

February 12, 2009 - Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.

A Technical Overview of the HP Oracle Exadata Storage Server by Oracle Corporation

November 20, 2008 - This white paper outlines how Oracle Exadata can deliver outstanding I/O and SQL processing performance for data warehousing applications by leveraging a massively parallel architecture to enable a dynamic storage grid for Oracle Database 11g deployments.

Accelerated Process Development and Execution in Large IP Service and Network Migration Programs by Alcatel-Lucent

March 26, 2009 - The lessons from this whitepaper are applicable to a wide array of IP transformation programs and technically complex change management projects.

Achieve Unlimited Growth and Acquisition Capabilities with IBM applications by Xperia

June 01, 2008 - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.

June 09, 2009 - As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance...

Achieving Profitable Growth through Exceptional Customer Experience by CA

November 01, 2008 - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.

Advanced Compression in Oracle Database 11g by Oracle Corporation

December 09, 2008 - Businesses have more data to manage than ever before and they are also charged with keeping the costs of storage down. Oracle Database 11g introduces a comprehensive set of technologies to help address these challenges.

Advanced Customer Services for Oracle CRM On Demand by Oracle Corporation

March 26, 2009 - Oracle Advanced Customer Services provides collaborative, highly personalized services for ongoing operational improvement and helps you maximize the return on your Oracle investment. If CRM On Demand is your CRM solution, Oracle Advanced Customer Services offers select services to support and enhance your solution.

Advent Portfolio Exchange Demo by Advent Software, Inc

July 01, 2008 - Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry

February 25, 2009 - When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.

Aligning Sales Territories to Enhance Sales Productivity by SAP America Inc

April 24, 2009 - Even when times are good, sales force effectiveness commands management attention: after all, the success of the sales force is integral to profitable growth. But in a tough economy, retaining customers and reducing costs become paramount, and thus sales force effectiveness truly takes center stage.

An Introduction to Complex Event Processing and its Role in Modern IT Architectures by Progress Software, Inc.

May 29, 2009 - Complex Event Processing enables you to respond to fast-changing conditions, take advantage of opportunities, and pre-empt threats.

Analyzing the Total Cost of a Global Service Desk by CompuCom Systems, Inc.

April 01, 2009 - Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.

Anatomy of a PeopleSoft Enterprise Archiving Project by IBM

February 04, 2008 - Business-critical ERP applications, such as PeopleSoft Enterprise, represent an ongoing corporate investment. This white paper explains how the seven basic principles for managing enterprise application data can help your organization.

Annual Fund Growth When You Need it Most by SPSS Inc. Worldwide Headquarters

February 25, 2009 - Join William Jewell College and SPSS Inc. to learn how you can be incorporating data mining into your annual fund operations and focusing your limited resources on those most likely to give. This presentation is designed to give you a roadmap for getting started with data mining.

Application Performance Brief: Oracle Applications by Blue Coat

January 01, 2007 - Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle's core relational database management system technologies.

CIO Decisions Ezine Volume 3 by CIO Decisions

October 01, 2008 - In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.

Avoiding Data Quality Failure: Identifying Data Quality Pitfalls Before They Happen by Pitney Bowes Business Insight

April 27, 2009 - View this webcast and get expert advice for creating successful data quality management programs.

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