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CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI by SAP America Inc

October 13, 2009 - Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and reduce the time it takes them to create their own customized reports.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

Carrier Ethernet Testing for the Real World – better, faster, cheaper by Fluke Networks

October 07, 2009 - In this white paper, we will describe alternative techniques, based on industry standard RFC2544, that offer the potential to automate and streamline conformance testing to reduce cycle time, cost and complexity.

Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure with HP Scalable NAS and EVA and MSA Storage Arrays by Hewlett-Packard Company

November 19, 2008 - Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility. This case study details how they solved this issue.

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.

Case Study: Aligning Network Security with Business Goals by CDW Corporation

March 06, 2009 - Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.

Case Study: Blount Overcomes Operational Efficiency Challenges by CDC Global Services - Catalyst

September 17, 2009 - In this case study you will learn how Catalyst's expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more.

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation

April 01, 2009 - Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.

Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN by Dell India

December 24, 2007 - Read this case study to learn how one of India's leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.

Case Study: Quantum Data Deduplication Solution Provides IFB with Complete Return on Investment in Only Four Weeks by Quantum Corporation

June 09, 2009 - How does a dynamic U.K. business get its large customers to entrust it with their data? The answer is to deploy a Quantum data deduplication solution. By implementing a comprehensive disk-to-disk-to-tape (D2D2T) backup and restore infrastructure based on the Quantum DXi-Series..

Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations by TAKE Supply Chain

October 15, 2009 - Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.

Cashing in on Customer Intelligence in the Financial Services Industry by Infor CRM

October 22, 2009 - In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst

September 15, 2009 - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

Changing the Economics of IT: HP Adaptive Infrastructure and VMware vSphere 4.0 by HP, Intel, & VMware

August 14, 2009 - Many IT managers face the challenge of providing greater business service while keeping costs low. Watch this webcast to learn how to simplify resource management. Gain insight into an advanced processor technology that reallocates energy budget from underutilized cores to those that need to run faster.

Chill Factore Video Case Study by Microsoft

July 30, 2009 - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.

Choosing the Best CRM for Your Organization by Oracle Corporation

September 01, 2007 - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation

October 02, 2009 - According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.

Cisco Continuous Data Protection for Files by Cisco Systems, Inc.

March 25, 2009 - Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.

Citrix XenDesktop Customer Success Stories by Citrix

August 20, 2009 - This site features case studies of customers who've used Citrix XenDesktop products and solutions to great success.

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP AG

December 17, 2007 - This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.

Closing the Gaps in Enterprise Data Security: A Model for 360 degree Protection by Sophos Inc.

June 10, 2009 - This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations.

CloudBurst Technical Demonstration by IBM

September 08, 2009 - The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.

Coast-to-Coast Compliance: State Privacy Laws and Their Coming Impact on Your IBM i by Patrick Townsend Security Solutions

October 30, 2009 - This webcast explores the legal and business penalties that organizations face when they do not comply with privacy laws. Discover which of these laws apply specifically to your enterprise, which personally identifiable information (PII) you need to protect and where to find the critical data hiding in your networks.

Coinstar Selects the Most Profitable Machine Locations by SPSS Inc. Worldwide Headquarters

May 04, 2009 - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

Communications Skills for Remote Support by LogMeIn, Inc.

September 16, 2009 - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Compliant Manufacturing Operations In Life Sciences Companies by SAP America Inc

June 02, 2009 - With compliant manufacturing operations, you can deliver quality products to customers consistently and meet good manufacturing practices regulations at the lowest cost possible - all key to leading the competition. How can you achieve such objectives? With software and services from SAP and our partners.

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc.

September 01, 2009 - Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices.

Configuring High Availability for Windows Server 2008 Environments by Marathon Technologies

September 28, 2009 - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.

Connect and Empower Mobile Salespeople by Oracle Corporation

June 10, 2009 - Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.

Consolidate Management Software and Reduce Cost by IBM

July 27, 2009 - This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.

CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.

June 01, 2008 - Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft

April 15, 2008 - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

Consultation, Design, and Implementation of Multiple IT Solutions: Global Forex Trading by CDW Corporation

September 24, 2008 - GFT focuses on providing their customers an exceptional experience with a best-in-class online interface. GFT needs to stay more accessible, more reliable, and more secure than their competitors. To optimize their IT environment, GFT engaged CDW for consulting, design, and implementation of multiple IT solutions. Read on to learn more.

Content Mapped to Buying Stages Powers Nurturing Results by Genius.com

October 07, 2009 - This guide will show you five steps you can take to turn the creation of customer-centric content into a core competency and map that information for right-time delivery that keeps your prospects focused on the success you can help them achieve.

Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value by SAP America Inc

October 21, 2009 - The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."

Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation

October 08, 2009 - The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.

Creating and managing value-driven product portfolios by IBM

June 23, 2009 - The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 01, 2009 - The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.

Creating Enduring Customer Relationships by Oracle Corporation

June 10, 2009 - Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters

May 04, 2009 - A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.

CRM and Social Networking: Engaging the Social Customer by Microsoft

June 09, 2009 - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explores core principles companies can use to help them select a CRM system.

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution

July 23, 2009 - How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.

CRM Strategy Guide: Leveraging your customers by Sun Microsystems, Inc.

September 15, 2009 - Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc

April 01, 2007 - This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

CRM Your Salespeople Will Love by Oracle Corporation

September 01, 2007 - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Cross-Channel Campaign Management - Next Generation Multichannel Marketing by Infor CRM

March 02, 2009 - This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.

Culture Change Considerations Due to Unified Communications by Hewlett-Packard Company

December 05, 2008 - This IDC Insight provides an overview of the culture change considerations that end users should consider before adapting a UC solution.

Customer case studies using HP Business Availability Center by Hewlett-Packard Company

June 01, 2009 - Read this paper to see how HP's Business Availability Center software can help you monitor customer experience and proactively identify issues before they become problems.

Customer Experience IQ Report by Vovici

October 20, 2009 - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Customer perspectives on the benefits of a collaborative process to deliver software quality by IBM

September 11, 2009 - This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft

April 08, 2009 - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

Customer Success Story: Charlotte County Public Schools Optimize WAN Performance with Blue Coat by Blue Coat

July 09, 2009 - Watch this webcast to learn about the challenges and successes of Chris Bress, Director of Learning Through Technology for a public school system in Florida, which serves 17,000 students.

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