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E-book: Automate configuration changes and save your data center millions by BMC Software, Inc

November 03, 2009 - Manual configuration changes are the no. 1 cause of service disruptions. In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations – every time. Download the ebook.

E-Book: Taking Action on Analytics - Using Data for Customer Loyalty and Retention by Infor CRM

September 09, 2009 - In this E-Book, hear from analysts and experts about recent trends in customer data and learn how winning organizations are truly taking action on analytics. Learn about the challenges that many organizations face when establishing and maintaining customer data management and retention programs and how to meet those challenges head on.

E-Guide - Service Delivery Platforms: Building the Next-Gen Network Architecture by Alcatel-Lucent

September 02, 2009 - Next generation services need to meet customer and carrier needs; network convergence is the technical goal, while IP transformation is the business goal. This guide addresses the challenge of planning for providers doing both at the same time and lays out a service delivery platform (SDP) and SOA roadmap to recreate the network architecture.

eBook: A Holistic Approach to Data Protection by SearchCIO.com

April 22, 2009 - In this eBook the SearchCIO.com team discusses how Data Protection encompasses a host of technologies, business processes and best practices. Government regulations threaten dire consequences for noncompliance, and compromised data quickly becomes a public relations and customer retention issue.

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 13, 2009 - This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters

March 12, 2009 - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM

July 22, 2009 - Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.

eGuide: Examining Blade Servers and Virtualization and the Related Channel Opportunities by Dell, Inc. and Intel

October 21, 2009 - In this expert E-Guide, brought to you by SearchSystemsChannel.com and Dell, you will discover the critical role blade servers play in your customers' virtualization plans.

eGuide: Server Virtualization and Storage: Channel Opportunities Explored by Dell, Inc. and Intel

October 09, 2009 - In this expert E-Guide, brought to you by SearchITChannel.com and Dell, you will discover how solution providers are finding significant revenue opportunities in the consulting, planning, deployment and management of server virtualization and networking projects.

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast

August 05, 2009 - The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor.

Email Security: Magic Quadrant for Email Security Boundaries, 2008 by Proofpoint, Inc.

October 22, 2009 - The email security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. This paper will discuss what you need to know about spam filtering, outbound content filtering, and available email security solutions in various delivery models.

Embarcadero® DB Optimizer™ by Embarcadero Technologies, Inc.

May 14, 2009 - Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly.

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies

October 30, 2008 - In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft

April 18, 2008 - When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters

May 01, 2009 - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

Empowering the Mobile Enterprise by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.

Empowerment as a Growth Strategy by Oracle Corporation

September 01, 2007 - Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

Enabling Organic Growth by SAP America Inc

September 17, 2008 - Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it.

Enabling the Analytics-Driven Business: How Parallel, Columnar Database Technologies Power Operations Management by ParAccel

February 01, 2009 - As the speed of business intensifies, C-level executives are struggling to implement effective strategies that give their companies a competitive edge. Operational Strategy and Operations Management (OM) are two business fields that work together to help executives set and manage business strategy based on quantitative analysis, not gut feel.

Energizing Utilities For The Economic Stimulus Plan: Strategies For Greater Energy Efficiency and Sustainability by SAP America Inc

June 02, 2009 - This SAP Executive Insight examines specific concerns that confront utility executives in today's economy. Further, it describes how gaining greater business visibility and transparency can enable organizations to execute decisively and effectively in this challenging climate.

Enhance Customer Loyalty through Higher Responsiveness by Oracle Corporation

April 01, 2009 - The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

Enhance Your Business Banking Client Relationships with RIA Technologies by Actuate

September 10, 2009 - Web 2.0 applications have forever changed the way that consumers interact with financial firms and those experiences have raised their expectations for online banking. Banks can now deliver Rich Internet Applications that automate business processes while providing a user experience that elicits real enthusiasm in the marketplace.

Enterprise Cloud Computing: Transforming IT by Platform Computing Corporation

July 01, 2009 - This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 01, 2009 - This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM

October 01, 2009 - With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.

EnterpriseIQ -- Beyond traditional Manufacturing ERP by IQMS

January 05, 2009 - EnterpriseIQ goes beyond traditional ERP software systems by providing a real-time foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.

ERP in SMB: Exploring Growth Strategies by SAP

November 15, 2007 - This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.

ESG Paper: What Data Domain is Doing to Storage by Data Domain

April 09, 2009 - This paper outlines the impact of data deduplication on data protection, and specifically how Data Domain pioneered the combination of storage system interfaces and software to make the disk-based solution an efficient and cost-effective alternative to tape-based methods.

ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company

October 01, 2008 - This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers' information retention strategies.

Essentials of CRM for Wealth Management Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution

February 20, 2009 - In this white paper, learn how wealth management firms can use client relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.

EtherScope Analyzer by Fluke Networks

November 04, 2009 - First responders to network emergencies rely on the EtherScope Series II Network Assistant when it's time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial.

Evaluating the Costs and Benefits of Backup and Deduplication Storage by Data Domain

July 01, 2008 - Unreliable backups and recovery times that are too long have long plagued IT organisations. This paper takes a look at the costs and benefits of backup with deduplication storage as strategic assets for data protection.

Everything you wanted to know about upgrading to IBM Tivoli Storage Manager (TSM) Version 6, but were afraid to ask by Mainline Information Systems

August 01, 2008 - The release of Tivoli Storage Manager (TSM) version 6 from IBM has sparked numerous questions from existing TSM v5 customers. This white paper is designated for existing TSM v5 customers who would like to explore the options for upgrading to the latest and greatest release of TSM.

Executive Brief: The Rules of the Road to Manufacturing Operational Excellence by Apriso Corporation

April 24, 2009 - Read this brief to learn the "Rules of the Road" that can help you cut costs, increase cash flow and become more responsive to changing market conditions. Each of these "rules" can be accomplished with the implementation of an IT system for manufacturing operations excellence, also known as a Manufacturing Operations Management (MOM) system.

Executive Roundtable - Optimizing Your Security Architecture by McAfee, Inc.

September 15, 2009 - Join McAfee CEO Dave DeWalt as he announces a major product release from McAfee. In this executive roundtable discussion, customer Qualcomm and partner HP discuss today's toughest security issues, including what keeps security pros up at night, and why new products must address the sophisticated nature of today’s attacks.

Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft

April 15, 2008 - Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters

April 14, 2009 - Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

Expanding BI's role by including Predictive Analytics by SAP BusinessObjects

June 19, 2009 - In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.

Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console by CDC Global Services - Catalyst

November 02, 2009 - This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.

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