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T2 Server Virtualization Case Study by Microsoft

September 17, 2009 - T2 Systems offers a unified, hosted solution for parking management—a unique offering for the industry. Watch this webcast for more information.

Take Control of Your Assets and Take Control of Your Costs by Numara Software

November 04, 2009 - In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.

Taking Control of Your Business: Growing Profitably in the Professional Services Market by SAP America Inc

January 01, 2006 - This paper details how professional services firms can grow and thrive in a difficult market by enhancing project visibility, maximizing resource utilization, improving operational efficiency, and successfully acquiring more customers.

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.

Taming Data Chaos: Simplify Data Integration with DataDirect Data Integration Suite by DataDirect Technologies

March 16, 2009 - Data transformation and integration are key areas where specialized products can yield impressive time and cost efficiencies and The DataDirect Data Integration Suite is one of the leaders in this space. Read this paper for a detailed analysis of this product.

Teachers Association Turns to Centralized Data Repository to Improve Member Service by Microsoft

April 16, 2008 - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.

Ten steps to better requirements management by IBM

October 01, 2008 - Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.

Ten Steps to Safeguard Small Business Data by i365, A Seagate Company

November 16, 2009 - Your small business has distinct needs that differ from either consumers or larger businesses. Here are ten steps to help you to protect your data if your resources are limited?

Texas Petrochemicals Automatically Prints Work Order Attachments from Oracle eAM by STR Software

May 07, 2009 - As an STR Software customer since 2004, Texas Petrochemicals was excited about the opportunity to leverage its existing AventX investment and automate another manual process - the printing of work order database attachments from Oracle E-Business Suite. This case study has the details.

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online

August 19, 2009 - This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.

The BI Survey 8: The World's Largest Independent BI Survey by Board International

September 10, 2009 - Now in its eighth year of publication, The BI Survey by Nigel Pendse is an annual report based on the world's largest independent survey of Business Intelligence and Performance Management users.

The Business Value of Novell SUSE Linux Enterprise Server on HP ProLiant x86 Servers vs. Sun Solaris 10 on Sun Servers by Hewlett-Packard Company

October 01, 2009 - Alinean, a leader in IT value measurement, teamed up with HP and Novell to assess the financial merits of moving from a legacy Sun Solaris and SPARC environment to Novell SUSE Linux Enterprise Server (SLES) running on HP ProLiant DL 785 G6 x86 Servers versus upgrading to SUN Solaris 10 running on Sun SPARC T5440. Read this paper for the results.

The Case for Investing in Business Analytics Technology by SAS Institute Inc.

October 23, 2009 - Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.

The CIO's Guide to Data Protection Services and Strategies by Red Hat

October 10, 2009 - This E-Guide for enterprise CIOs contains case studies on network access control (NAC), information on securing data for government compliance, data protection strategies, tools, technologies and more.

The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America Inc

June 02, 2009 - In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.

The Customer-Driven Innovation Series: The Predictive Enterprise by SPSS Inc. Worldwide Headquarters

December 01, 2007 - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

The End User Experience: Flexible Computing by Intel Technology Provider

November 18, 2009 - This webcast explores the business benefits of upgrading to a flexible computing environment. Discover how you can help your customers transition to this environment by providing application virtualisation, profile virtualisation and centralised management tools.

The End User Experience: The Working End User by Intel Technology Provider

November 18, 2009 - This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft

September 14, 2009 - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

The Executive Guide to Data Loss Prevention by Websense, Inc.

August 18, 2009 - Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs.

The Five Building Blocks of Attack Coverage: Assessing the Quality of your Intrusion Prevention System by TippingPoint

October 05, 2009 - What makes one intrusion prevention system (IPS) better than another? The best way to answer that question is to assess each vendor's solution on the five building blocks of attack coverage: Knowledge of applications, threat engine performance, breadth and depth of coverage, accuracy, and timeliness.

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.

The Flawed Vision of Customer Data Integration – How to Get it Right the First Time by Siperian, Inc.

September 16, 2009 - The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers.

The Forrester Wave: Web Content Management For External Sites, Q2 2009 by SDL Tridion

June 01, 2009 - Check out this report, which examines the findings of a Forrester evaluation of ten leading web content management vendors, to learn about the strongest performers in WCM.

The Friendly Face of IT: User-friendly IT Management by Numara Software

January 06, 2009 - This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.

The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue Streams for ISVs by Iron Mountain Digital

October 15, 2009 - As Storage Switzerland writes, APIs such as Iron Mountain’s Archive Services Platform API allow ISVs greater control than do cloud NAS gateways over how and where data is stored. Read this Technology Brief from Storage Switzerland to learn more.

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution

November 18, 2009 - Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9

September 10, 2009 - Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.

The Operational Responsiveness of Business - a new white paper from Progress Software by Progress Software

June 18, 2009 - Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software

December 02, 2008 - Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.

The PCI Audit: Requirements 1-6 by SearchSecurity.com

October 26, 2009 - This collection of slides from Diana Kelley and Ed Moyle presents an overview of PCI DSS requirements 1 through 6. Check it to learn about the first six PCI DSS requirements, what each one means, and how it will be effected by version 1.2 of PCI DSS.

The PCI Audit: Requirements 7-12 by SearchSecurity.com

October 26, 2009 - This collection of slides from Diana Kelley and Ed Moyle presents an overview of PCI DSS requirements 7 through 12. Check it to learn about the second half of PCI DSS, learn what each one means, and how it will be effected by version 1.2 of PCI DSS.

The Performance Manager: Turning Information Into Higher Business Performance by IBM

February 14, 2008 - Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

The Power of Automation: The EDS Story by Hewlett-Packard Company

September 17, 2009 - It is becoming increasingly difficult for data center pros to manage their IT environments. This webcast explores best practices for automation and details the benefits you can realize from implementing the technology.

The Power of Universal Patterns and Models for Master Data Management by Embarcadero Technologies, Inc.

September 11, 2009 - In this webcast featuring best-selling author, Len Silverston, learn how to implement universal patterns for data modeling to improve management flexibility. Gain insight into various modeling choices to meet your organization's needs. Discover how to improve quality and reduce management costs by re-using patterns.

The Profitability Perspective: How Automated Reporting Drives Better Decisions by SAP America Inc

June 02, 2009 - Driving sustainable growth requires profitability-focused planning and performance management. This special study highlights some key survey findings, which collectively show that profitability reporting is increasing in importance and the use of technology and more sophisticated costing and reporting solutions is high on the agendas of many...

The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise by Data Domain

August 26, 2008 - This whitepaper examines and quantifies the costs and benefits of backup with deduplication storage as strategic assets for data protection. Three organizations in different industries are discussed as case studies.

The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation

June 01, 2008 - Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.

The Server Virtualization Imperative: How You Can Deliver Nine-Month ROI for Your Customers Right Now by Dell, Inc. and Intel

November 17, 2009 - A new multi-core server from Dell and powered by Intel can do the work of nine older single-core servers, while using less energy and facility space. Moreover, it can deliver return on investment (ROI) in as little as nine months. Read this paper to learn more!

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution

October 19, 2009 - This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.

The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation by TAKE Supply Chain

October 14, 2009 - Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution

June 09, 2009 - This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.

The Top 5 Challenges in Processing Customer Orders And How To Solve Them by Esker Inc.

July 10, 2009 - This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success.

The Total Economic Impact Of DMExpress by Syncsort

August 25, 2008 - The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis.

The Total Economic Impact™ Of Esker DeliveryWare by Esker Inc.

July 10, 2009 - Read this commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting on behalf of Esker to learn more about how beneficial going paperless can be for your company and how Esker DeliveryWare can help today.

The Total Economic Impact™ Of Dell’s Server Consolidation And Virtualization Solutions by Dell India

August 11, 2007 - The purpose of this Forrester study is to provide readers with a framework to evaluate the potential financial impact of the Dell Solution. Read this study to better understand and evaluate Dell's server consolidation and virtualization solutions.

The True Cost-Savings Story Behind WAN Optimization by Riverbed Technology, Inc.

March 01, 2006 - Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies.

The Two Faces of Risk by SAP America Inc

June 02, 2009 - Traditional approaches to risk management emphasize mitigation, focusing on the readily apparent risks facing a company in the areas of security, privacy, credit, regulatory, technology, fraud and more. These threats are, of course, important and must be addressed.

THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your Corporate Objectives in Today's Challenging Economy by SAP BusinessObjects

May 07, 2009 - The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes.

Three Must Haves for the Virtual Data Center by Compellent

January 01, 2009 - To take full advantage of server virtualization, and create a true virtual data center, IT departments need a holistic storage solution that allows fully shared resources, easy and automated storage classification and migration and complete data protection. Read this white paper for three "must haves" to achieve those objectives.

Three Tactics for Winning the LTE Game by Alcatel-Lucent

June 09, 2009 - This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.

To Green or Not to Green. That is the Question. by Symantec Corporation

October 15, 2009 - View this webcast to learn how green IT is successfully being implemented in enterprises today and to gain understanding of green IT from cost, compliance, investment, and customer perspectives.

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America Inc

January 01, 2006 - SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.

Top 10 Software Delivery Secrets: Doing More with Less by IBM

July 01, 2009 - In this white paper, we’ll discuss specific secrets of delivering more valuable software to customers despite having fewer resources. We’ll include secrets related to process, development, infrastructure, and information. It can be done, and we’ll tell you how.

Top 10 Ways to Protect against Web Threats by Blue Coat

January 01, 2006 - The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today.

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software

June 01, 2008 - We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.

Top IT Security Threats: How to Protect Your Users from Increasingly Sophisticated Attacks by PhoneFactor, Inc.

September 10, 2009 - This webcast explores the top security threats that users face, including phishing, malware, and man-in-the-middle attacks. Discover how out of band, two-factor authentication protects proprietary corporate and customer data. Also learn about a phone-based service that leverages an out-of-band phone call as a second factor of authentication.

Top points to achieving a fast ROI in Enterprise Backup and DR with Symantec, FalconStor and Hitachi Data Systems by FalconStor Software

November 03, 2009 - Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This podcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI.

Tough Love: When IT Security Hurts Your Business by Global Knowledge

May 01, 2009 - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

Transforming Customer Service into a Strategic Asset by Microsoft

February 06, 2008 - View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.

TransMontaigne, Inc. Propells Its Processing with ReadSoft’s AP Automation Solution inside of SAP by ReadSoft

October 13, 2009 - With its new AP automation solution, TransMontaigne redefined its accounts payable parameters, ultimately expanding its potential for growth and success.

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach by Sprint

July 23, 2009 - The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.

Turning Results into Rewards: Survey Analysis and Reporting by SPSS Inc. Worldwide Headquarters

February 26, 2009 - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

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