Overview: CustomerCentric Solutions helps business improve profitability by providing an analytical platform that increases the effectiveness of every customer interaction in complex web and multi-channel environments.

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Solutions offered by SPSS Inc. Worldwide Headquarters

Research offered by SPSS Inc. Worldwide Headquarters

10 Ways Predictive Analytics Can Really Help You by SPSS Inc. Worldwide Headquarters . May 01, 2009 - This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.

View 10 Ways Predictive Analytics Can Really Help You research abstract

A Smarter Start: Preparing Data with SPSS Statistics Base by SPSS Inc. Worldwide Headquarters . February 12, 2009 - Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.

View A Smarter Start: Preparing Data with SPSS Statistics Base research abstract

American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics by SPSS Inc. Worldwide Headquarters . February 20, 2009 - To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.

View American Airlines sees ROI of 1192% in 2 Months with Predictive Analytics research abstract

Better Reporting, Better Results: Successful Strategies from the Field by SPSS Inc. Worldwide Headquarters . March 17, 2009 - Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.

View Better Reporting, Better Results: Successful Strategies from the Field research abstract

Boost ROI with Faster, Easier, VISUAL Analytics by SPSS Inc. Worldwide Headquarters . February 24, 2009 - Join us at this live webcast and learn how you can:

• Use RFM analysis to quickly rank customers for high-return marketing


• Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning


• and more

View Boost ROI with Faster, Easier, VISUAL Analytics research abstract

Building the Business Case for Predictive Analytics: Nucleus Research by SPSS Inc. Worldwide Headquarters . February 20, 2009 - Predictive analytics encompasses a variety of techniques from statistics and data mining that analyze current and historical data to make predictions about future events. In this Nucleus Research report, learn how your company can achieve ROI from Predictive analytics applications.

View Building the Business Case for Predictive Analytics: Nucleus Research research abstract

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters . February 20, 2009 - This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

View Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics research abstract

Coinstar Selects the Most Profitable Machine Locations by SPSS Inc. Worldwide Headquarters . May 04, 2009 - Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.

View Coinstar Selects the Most Profitable Machine Locations research abstract

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters . May 04, 2009 - A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.

View Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics research abstract

Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters . March 12, 2009 - This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.

View Effective Strategies for Capturing the Voice of the Customer research abstract

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters . May 01, 2009 - In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.

View Empower Your Consumer Research Department with Predictive Analytics research abstract

Expand Your Reach: Mastering Multi-Modal Survey Research by SPSS Inc. Worldwide Headquarters . April 14, 2009 - Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.

View Expand Your Reach: Mastering Multi-Modal Survey Research research abstract

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters . May 04, 2009 - Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.

View Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS research abstract

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters . May 04, 2009 - This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.

View Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining research abstract

Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters . February 20, 2009 - The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.

View Hard Hat Area: Myths and Pitfalls of Data Mining research abstract

Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models by SPSS Inc. Worldwide Headquarters . March 05, 2009 - Learn how your organization can integrate analytics with business processes to become a Predictive Enterprise that employs insights to make intelligent decisions. This webinar will show you the fundamentals of combining industry knowledge and business rules with powerful analytics to improve revenue generation and business performance.

View Intelligent Decisions: Enhancing Processes with Business Rules and Predictive Models research abstract

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters . May 31, 2007 - As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

View Let Customer Feedback Do the Driving research abstract

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters . February 20, 2009 - This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.

View Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics research abstract

Publisher Targets Most Profitable Subscribers with SPSS by SPSS Inc. Worldwide Headquarters . May 04, 2009 - To improve the profitability of its subscriptions and increase the value it provides to its advertisers, The Miami Herald Publishing Company used PASW Statistics to find and target new subscribers likely to be stable, profitable customers. Read this case study for more.

View Publisher Targets Most Profitable Subscribers with SPSS research abstract

Reduce Churn Through Enterprise Feedback Management and Predictive Analytics by SPSS Inc. Worldwide Headquarters . May 01, 2009 - In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

View Reduce Churn Through Enterprise Feedback Management and Predictive Analytics research abstract

SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters . February 12, 2009 - Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.

View SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses research abstract

SPSS Text Analysis for Surveys™ 3.0 - Specifications by SPSS Inc. Worldwide Headquarters . May 05, 2009 - Use SPSS Text Analysis for Surveys to categorize text responses whether you conduct surveys to support business, education, or government decisions, or for your academic research. No matter your field, you now have a way to combine your qualitative and quantitative analyses using a single advanced but easy-to-use desktop software program.

View SPSS Text Analysis for Surveys™ 3.0 - Specifications research abstract

SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants by SPSS Inc. Worldwide Headquarters . May 01, 2009 - Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.

View SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants research abstract

The Customer-Driven Innovation Series: The Predictive Enterprise by SPSS Inc. Worldwide Headquarters . December 01, 2007 - Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

View The Customer-Driven Innovation Series: The Predictive Enterprise research abstract

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters . February 20, 2009 - This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.

View The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics research abstract

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters . December 31, 2008 - This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.

View Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI research abstract

Turning Results into Rewards: Survey Analysis and Reporting by SPSS Inc. Worldwide Headquarters . February 26, 2009 - Please join Jane Hendricks, Product Marketing, and Gregory Crist, Sales Engineer, for this webcast focusing on survey analysis and reporting. See why delivering the right survey research results to the right person at the right time makes all the difference.

View Turning Results into Rewards: Survey Analysis and Reporting research abstract

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters . February 20, 2009 - Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.

View Who Are My Best Customers? research abstract