CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Rear Door Heat Exchanger by IBM October 27, 2008 - (Free Research) This IBM white paper helps you to understand what's happening in an overheated system and to see if yours is at risk, it also explains how the IBM Rear Door Heat eXchanger helps to dramatically reduce data center power consumption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Helps Dell IT Automate by BMC Software, Inc November 03, 2009 - (Free Research) BMC helped the Dell IT group to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation. Watch the customer video. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

FalconStor Heats up VTL Deduplication and the Data Deduplication War by FalconStor Software June 03, 2009 - (Free Research) Today, let's focus on one of the leading players in the data deduplication space, FalconStor. FalconStor can rightfully claim the market share leadership space for VTLs, even though there are other strong players in the space. But the market is fiercely competitive and FalconStor is not resting upon its laurels. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft April 18, 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft April 11, 2008 - (Free Research) Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Demonstrating Results for Identity Management in 30 Days: A Customer Case Study by Oracle Corporation September 23, 2009 - (Free Research) In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Boost ROI with Faster, Easier, VISUAL Analytics by SPSS Inc. Worldwide Headquarters February 24, 2009 - (Free Research) Join us at this live webcast and learn how you can:<ul> <li>Use RFM analysis to quickly rank customers for high-return marketing</li> <li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li> <li>and more</li></ul> (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business-Ready Security: Identity and Access Management Solution by Microsoft Corporation India Pvt Ltd November 20, 2009 - (Free Research) The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more! (DATA SHEET) VIEW ABSTRACT | GO TO

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel November 20, 2009 - (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Data Governance: A Business Value-Driven Approach by DataFlux Corporation November 20, 2009 - (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top points to achieving a fast ROI in Enterprise Backup and DR with Symantec, FalconStor and Hitachi Data Systems by FalconStor Software November 03, 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This podcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

InstallShield 2010 Premier Edition Download - Free Trial! by Flexera Software October 28, 2009 - (Free Research) Software installation failures frustrate customers and increase a software company's support costs. But the more complex your application's installation requirements, the more difficult it is to build a reliable, professional installer. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Bridging the Gap Between Change Activity and Change Management: Real Time Accountability and Change Prevention by McAfee, Inc. August 17, 2009 - (Free Research) Check out this paper to learn about McAfee Change Control, an operational-friendly, low-touch and low overhead software that can be deployed on a wide range of hardware platforms. McAfee Change Control provides change control on servers, network devices (including switches, routers and firewalls), and databases. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Integrating Data Protection Manager 2007 with SPI with Iron Mountain’s Cloud Recovery Service by Iron Mountain Digital May 31, 2009 - (Free Research) Managed Service Providers with customers who have or are considering Microsoft's System Center Data Protection Manager (DPM) 2007 can now offer secure, cloud-based protection and recovery for DPM 2007 data with the CloudRecovery service, created by Iron Mountain and Microsoft. Learn how this service can help your customer meet today’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution November 18, 2009 - (Free Research) This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Last Software You'll Ever Buy? The CRM Platform as Development Platform by Pivotal CRM, a CDC Software solution November 18, 2009 - (Free Research) Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Mainsoft Webcast Dec 9: Drive SharePoint Adoption in Notes Shops by Mainsoft Corporation December 09, 2009 - (Free Research) Lotus shops that have adopted Microsoft SharePoint are struggling to meet their collaboration goals. Learn how to promote user adoption by integrating SharePoint with email, and review IT options for integrating the two channels – including email migration and Notes-SharePoint coexistence strategies. Register Now! (WEBCAST) GO TO WEBCAST

What Every Managed Service Provider Should Know About Cloud Storage by Iron Mountain Digital November 16, 2009 - (Free Research) Cloud storage presents Managed Service Providers an exciting opportunity to help customers accommodate data growth, but can raise doubts about security, privacy, and compliance. As THINKStrategies notes, choosing the right cloud storage partner is essential to maintaining customers’ trust. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Iron Mountain’s Cloud-Based Protection for Servers by Iron Mountain Digital November 16, 2009 - (Free Research) Managed Service Providers working with smaller businesses can help them better protect their data with two cloud-based strategies from Iron Mountain. Learn how LiveVault and CloudRecovery can bring your customers peace of mind. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EVault Software: The most advanced solution for online data backup and recovery by i365, A Seagate Company November 13, 2009 - (Free Research) EVault Software is a proven, reliable, disk-to-disk backup and recovery solution trusted by customers globally to protect mission-critical data and keep their businesses running. Advanced, patented technology ensures that you can securely protect a growing, heterogeneous and geographically dispersed network using one simple solution. (DATA SHEET) VIEW ABSTRACT | GO TO

Choosing Your Virtualization Hardware Vendor: Seven Keys to Ensuring Success with Your Customers by Dell, Inc. and Intel November 16, 2009 - (Free Research) This paper examines seven key questions you should ask yourself when choosing the prime hardware vendor for your virtualization solutions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The Server Virtualization Imperative: How You Can Deliver Nine-Month ROI for Your Customers Right Now by Dell, Inc. and Intel November 17, 2009 - (Free Research) A new multi-core server from Dell and powered by Intel can do the work of nine older single-core servers, while using less energy and facility space. Moreover, it can deliver return on investment (ROI) in as little as nine months. Read this paper to learn more! (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Enterprise Content Management (ECM) or Best of Breed Web Content Management (WCM) Different Technologies for Different Needs by SDL Tridion June 01, 2009 - (Free Research) This paper examines SDL Tridion's position within the overall content management landscape as defined by business needs, rather than underlying technology. It also explains how organizations can combine different content management technologies to solve various business requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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