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Customer Relationship Management (CRM) | Collaborative Tools | Customer Service (General) | Customer Information Management/ Customer Databases | Customer Data Integration | Customer Experience Management (CEM) | Customer Interaction Management | E-mail Servers | Business Process Management (BPM) | Sales Force Automation (SFA)

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Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft

November 11, 2009 - (Free Research) Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
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Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft

September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft

March 06, 2009 - (Free Research) James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
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Kelley Blue Book Case Study by Microsoft

July 31, 2007 - (Free Research) In 2006, Kelley Blue Book implemented a new analytical capabilities solution based on Microsoft Business Intelligence technologies. Now Kelley Blue Book has improved sales staff efficiency and created a compelling new Web analytics product that can provide its business customers with more targeted data for their marketing efforts.
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Business-Ready Security: Identity and Access Management Solution by Microsoft Corporation India Pvt Ltd

November 20, 2009 - (Free Research) The Identity and Access Management (IAM) solution is part of Microsoft's Business Ready Security approach. The Identity and Access Management solution enables more secure, identity-based access to applications both on-premises and in-the-cloud from virtually any location or device. Read this data sheet to learn more!
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft

March 01, 2007 - (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity by Microsoft

June 01, 2009 - (Free Research) Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
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Grow Your Business with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft

April 15, 2008 - (Free Research) Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
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Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft

October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research) Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
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Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft

September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft

March 01, 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft

April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft

June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile by Microsoft

September 09, 2009 - (Free Research) In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft

April 11, 2008 - (Free Research) Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by Data Domain

May 08, 2009 - (Free Research) In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 01, 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtualizing Microsoft® Exchange Server 2007 on Dell™ Systems Running Microsoft Windows Server® 2008 Hyper-V™ by Dell and Microsoft

April 01, 2009 - (Free Research) In this paper, various configurations of Exchange Server 2007 are tested in physical and virtual environments to evaluate the performance scalability and to understand the sizing requirements for Exchange Server 2007 in a virtualized environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Vista SP1: What You Need to Know before You Deploy by Global Knowledge

December 2008 - (Free Research) The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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