CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.

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On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications by Cicero Inc. June 10, 2009 - (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times by SAP America Inc April 14, 2009 - (Free Research) In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

System Integrator Echo Lane and Pervasive pave way for customized Salesforce integration by Pervasive Software March 19, 2009 - (Free Research) National Retirement Partners, a retirement management company, sought to improve its ability to meet government regulations and the Employee Retirement Income Security Act. Working with Echo Lane and Pervasive, they created a solution on top of Salesforce to deliver pre-built configuration and integration, effectively meeting their goal. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Varicent for Microsoft© Dynamics CRM by Varicent Software June 19, 2009 - (Free Research) Drive CRM adoption by combining compensation details with opportunity management. By providing visibilty into variable compensation, your sales team will ensure to utilize your CRM and ensure its the one source for sales performance information. (PRODUCT DEMO) GO TO

Call Center Suite SearchCRM.com Product Directory by SearchCRM February 27, 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engage Me! Web Experience Management as the New Business Imperative by FatWire Corp. July 01, 2008 - (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value by Microsoft March 2007 - (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Globo.com customer story by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Compelling Case for Unified Messaging: Changes in unified communications make UM the right choice for most enterprises by Microsoft January 2009 - (Free Research) A Unified Messaging (UM) solution that answers telephone calls and stores the voice recordings in the users' e-mail inboxes is also the best business process option for most enterprises, providing improved business outcomes. This paper will describe the major business value gains that are possible with the new UM solutions. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Empower ISV Products with Excel Reporting by Actuate June 2009 - (Free Research) This white paper discusses how e.Spreadsheet allows software vendors to enable their users with the ability to access and analyze business data from their applications which results in increased application adoption and success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper by ShoreTel May 2009 - (Free Research) The purpose of this white paper is to present and discuss the ShoreTel TCO Tool, an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Info Support: Responding Faster to Customers by Dell and Microsoft June 2009 - (Free Research) This case study outlines how Info Support, a Dutch IT service provider, was able to launch new servers and storage up to 75% faster using virtualization. The challenge was that Info Support wanted to respond to their clients faster by creating an environment where new projects were up and running in a couple of hours. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems March 2009 - (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems March 2009 - (Free Research) View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Simplify Oracle CRM On Demand Integration by Cast Iron Systems February 2009 - (Free Research) Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM for the Professional on the Go by BlackBerry December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution June 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Pivotal CRM, a CDC Software solution December 2006 - (Free Research) This paper explores the different categories of customization. It discusses the role a flexible architecture plays in being able to customize with ease, as well as flexibility and importance in deploying, upgrading, and integrating your CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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