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Customer Relationship Management (CRM)
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Mobile CRM Working the Way Salespeople Work by Oracle Corporation
September 2008 - (Free Research) This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
Oracle Sales Prospector by Oracle Corporation
April 2009 - (Free Research) Check out this product demo to learn about this social CRM application that provides several insights to salespeople and ultimately leads to increased sales.
Simplify Oracle CRM On Demand Integration by Cast Iron Systems
February 2009 - (Free Research) Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Empowering the Mobile Enterprise by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation
September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
CRM Your Salespeople Will Love by Oracle Corporation
September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Software as a Service Dramatically Improves CRM Success by Oracle Corporation
February 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry
February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
The Total Economic Impact™ Of Progress Management for Interconnected Applications by Progress Software, Inc.
February 2009 - (Free Research) In February 2009, Progress Actional commissioned Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying Progress Actional. The Progress Actional solution provides visibility, security, and control of the activities of services and end-to-end business transactions in a runtime environment.
Application Performance Brief: Oracle Applications by Blue Coat
January 2007 - (Free Research) Oracle Applications are a collection of enterprise business applications, including ERP, SCM, and CRM applications, all utilizing Oracle's core relational database management system technologies.
Choosing the Best CRM for Your Organization by Oracle Corporation
September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
Reducing Risks Associated with Adopting a Customer Relationship Management System by Oracle Corporation
December 2008 - (Free Research) This white paper briefly highlights CRM's recent evolution and examines the risks that accompany those developments. Most important, it identifies the capabilities of Oracle User Productivity Kit that can mitigate the risks posed by CRM systems and maximize the opportunities for valuable returns on CRM investments.
Oracle CRM On Demand Integration to Siebel CRM by Oracle Corporation
April 2009 - (Free Research) Check out this short demo to learn how integrating customer relationship management (CRM) solutions can enhance your company's customer interaction and service across multiple company divisions.
Considering CRM solutions? First understand CRM best practices by Sage SalesLogix
November 2007 - (Free Research) The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
SugarCRM and Asterisk: Automating Customer Support Processes by SugarCRM Inc.
June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
Top Trends Driving CRM Innovation in 2009 and Beyond by SugarCRM Inc.
June 2009 - (Free Research) Watch this webcast to learn how many factors are colliding in the technology world, enabling more organizations to deploy CRM with positive results. This webcast includes industry analysis regarding top trends in CRM deployment and development, as well as an in-depth discussion of how decision makers can leverage these trends to their benefit.
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