Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service desk strategy, CompuCom shares a real world experience.

In a challenging economy, companies are constantly searching for opportunities to reduce Information Technology (IT) spend without compromising service delivery. Managers spend countless hours evaluating service models, including Service Level Agreements (SLAs), current p...